Shipping Policy

Effective October 15, 2026. All amounts below are in USD.

Destination & rates

We currently deliver to the United States. Available services for the entered address are shown at checkout. Shipping thresholds use the merchandise subtotal after discounts and before shipping and taxes.

Processing plus transit

Order processing takes 5–10 business days. Standard transportation takes an additional 10–15 business days after dispatch. The two periods add together: the estimated combined standard timeframe is 15–25 business days. Business days exclude weekends and relevant public holidays. Transit estimates are not guaranteed delivery dates. Expedited service does not remove processing time, and we do not promise an unconfirmed arrival date.

Tracking

Tracking details are provided when available after dispatch. The first carrier scan can take time to appear. Contact us with your order number if tracking has not progressed or if the estimated delivery window has passed.

Address changes & cancellation

Check your delivery address before checkout. Email immediately if a correction or cancellation is needed. We will check whether the order can be changed before dispatch; we cannot guarantee changes after processing or shipping has progressed. Additional costs caused by an incorrect address will be discussed with you before a replacement shipment.

Delays, loss & damage

Weather, carrier disruption and customs can cause delays. Contact us if a parcel is delayed, appears lost, or arrives damaged. Keep packaging and, where possible, photographs of damage. We will investigate with the carrier and arrange the appropriate remedy according to the circumstances and applicable rights. A tracking delivery scan does not prevent you from reporting a problem.

Taxes & duties

Applicable checkout taxes are displayed before payment. If a shipment attracts import duties or other government charges not collected at checkout, the recipient may be responsible where lawful; contact us for clarification before ordering. No unlisted guaranteed duty-free promise is made.